What coffee machines are your capsules compatible with?
We have a range of compatible capsules to suit:
Lavazza A Modo Mio®*
Alongside a variety of whole beans as well. We have something to suit everyone’s tastes! To see the full list of compatible machines, they are listed per product category on our website.
What is a K-fee machine?
K-fee®* is otherwise known as the Expressi®* coffee machine.
Are your capsules compatible with the Nespresso®* Vertuo line?
No they are not. They are a different shaped capsule and we don’t offer a range compatible with that system.
Do you source sustainable coffee?
We sure do! We only source sustainable coffee and you will also start to see that our products are transitioning to become UTZ certified to provide you with even greater transparency as to where our coffee is sourced.
What does UTZ stand for?
This year, we are excited to partner with UTZ which means you will start to see our products proudly displaying the UTZ logo which means complete transparency and traceability right back to the farm. We only source certified coffee and pay over and above to ensure that the growers are receiving fair prices for their coffee making sure they can provide for their families and reinvest into their plantation.
UTZ also ensures each farm adheres to best practices – from safe workplaces for women, updated farming techniques to account for climate change, programs to assist the growers families, access to an agronomist to ensure best practices and training to ensure a high production– there is a strict criteria for producers to meet in order to be part of a program. The end result is more exposure to international buyers, a sustainable crop which earns a higher yield and better support for these communities.
UTZ is a global a program and a label for sustainable farming of coffee. The UTZ program is part of the Rainforest Alliance, an international non-profit organization working to create a world where people and nature thrive in harmony and create a better future for people and nature by making responsible business the new normal.
Are your pods recyclable?
They sure are! But you must remove the foil or plastic top, tip out the grounds into the compost and then the plastic cartridge can be placed into the recycling bin.
Do you sell any compostable capsules?
We have some exciting things happening here. Stay tuned!
What initiatives does St Remio support?
Each year we work with different female farming co-operatives to fund a project that will help their community. Majority of the world’s coffee growers are female, so it is important for us to support these communities to ensure the long-term sustainability of coffee growing alongside providing them with tools and infrastructure at the source.
To read all about our projects click here and follow us on social media (@st.remio) to see the journey that YOU are helping fund through your purchases.
Do you ship overseas?
Unfortunately, we only shop Australia wide. But we hope to be able to shop overseas in the near future.
How long does a delivery take?
A delivery will take between 2 -4 working days to reach you. However, if you live in rural areas it will take a little longer. We recommend a subscription so you can rest assured your coffee will always arrive to your door just as you need it!
How do I prevent coffee from building up in my machine?
You need to regularly flush your machines with water to ensure you manage the coffee build up and ensure your machine is working at its optimal. Just read your coffee machine instruction manual and follow the steps. We recommend doing monthly.
How long do my capsules stay fresh for?
All our capsules are hermetically sealed to ensure optimal freshness. Our capsules will stay fresh for 18 months.
How should I store my capsules?
Please store your capsules in a cool, dry location away from direct sunlight.
How should I store my coffee?
Once you open your whole beans, you need to keep your beans in an airtight container and for optimal freshness keep in a cool, dark place like your fridge. Then wake up to a fresh coffee each and every morning!
Once I place my subscription order, when will it arrive and when will it keep arriving?
It will arrive to you within the next 3-4 days pending where you live. Then it will be sent to you the last week of each month.
Can I cancel my subscription anytime?
Yes you can. You just have to log in to your account to cancel your order.
Is your coffee available at any retail outlets?
Sure is! We have a variety of awesome stockists Australia wide. See full list below:
Coles Supermarkets – Full range of St Remio Caffitaly®* and Expressi®* compatible capsules
Officeworks – 1kg Whole Beans, A Modo Mio®* compatible capsules and Nespresso®* compatible capsules.
The Good Guys – Our full range of Nespresso®* compatible capsules, Lavazza A Modo Mio®* compatible capsules and whole beans.
What happens if the capsules don’t work?
If you have any troubles at all, please contact firstname.lastname@example.org so we can look into it. All our capsules have gone through stringent testing to ensure compatibility so reach out to us if there is any problems.